Frequently Asked Questions

All orders are processed within 24-48 hours. If there is any discrepancy regarding your order, we will attempt to contact you by phone and/or email.

Do you ship internationally?
No. We are only currently shipping to the United States.

What shipping methods do you use?
We use the U.S.P.S and FedEx shipping services.

Do you provide Next day delivery?
Yes. There is an additional charge for next day delivery. Also, your order MUST be Placed NO LATER THAN 1PM PST!!! (4PM for EST)

Can I get a refund?
Returns of merchandise must be authorized Prior to the return. The buyer has 3 business days to initiate contact with StarfireLA in regards to the  return of merchandise. Please Note, All extensions must NOT have been tampered with or worn  in ANY WAY. No flat ironing, washing, coloring, cutting etc.  No Exceptions! All Discounted(On Sale) items sales ARE FINAL!

Can I get an exchange?
Of course! As long as your exchange is within 3 business days  and meets the requirements of a refund. We will gladly exchange your extensions for equal value.

How long will my extensions last?
Your 100% Indian Hair extensions can last up to 2 years if they are properly maintained.

How often should I wash and condition my extensions?
We recommend co-washing your extensions weekly. Especially if you are using a lot of styling products. We also recommend allowing your extensions to air dry for optimal results.